MILLER MARINE - Best in Repair and Fabrication

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Customer Satisfaction Survey

* Customer :
* Contract/PO :
* Customer Point of Contact :
* Miller Marine Point of Contact / Program Manager :
* Work Period :

To be completed by Customer
Rating: 5 = Outstanding, 4 = Excellent, 3 = Good, 2 = Fair, 1 = Poor, 0 = Unsatisfactory

PERFORMANCE ITEMS	RATING	COMMENTS

QUALITY OF PRODUCTS – Products comply with specified requirements. Effectiveness of Quality Control Inspections
QUALITY OF SERVICES – Services comply with specified requirements. Program manager overall performance.
TIMELINES OF PERFORMANCE – Met interim milestones. Completed on time. Met delivery schedules.
BUSINESS REACTION – Effective management including subcontractors. Flexibility. Proactive Vs Reactive.
TECHNICAL EXPERTISE – Team technical competence. Understand you needs, offer suggestions. Safety knowledge.
COMMUNICATION – Clear lines of communication. Effectiveness of reports and records.
COST CONTROL – Current accurate and complete billing. Cost efficiencies.

Please provide any comments on how we can serve you better:

Please describe any particular experiences with Miller Marine that would be noteworthy:

Customer Signature:
* Printed Name:

Date:
* Title:

Ref. QP-8201	MILLER MARINE	QF-8206
		Rev. 0